Customer Satisfaction Survey

Thank You for taking our Customer Satisfaction Survey. We are constantly looking for ways to improve the quality of our products and services. A few moments of your time will help us provide you with the first class quality that you deserve.

The survey should take only 5 minutes of your valuable time to complete.

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Demographics

This survey was completed by:
Name *

Position

Company *

Phone *

Email Address

Have you purchased or used the company's products and / or services during the last 12 months? Yes No

1. Service Quality ---------------Scale -------------
Low/ Disagree [1 2 3 4 ] High/Agree
  ---------------Scale -------------
Low/ Disagree [1 2 3 4 ] High/Agree
  Importance   Satisfaction
  1  2 3 4 N/A   1  2 3 4 N/A
a. Promptness of scheduling  
b. Problem resolved  
c. Time to resolution  
d. Cost vs. value  
e. Product performation at installation  

Other comments:


2. Maintenance and Support ---------------Scale -------------
Low/ Disagree [1 2 3 4 ] High/Agree
  ---------------Scale -------------
Low/ Disagree [1 2 3 4 ] High/Agree
  Importance   Satisfaction
  1  2 3 4 N/A   1  2 3 4 N/A
a. Technical support, as needed  
b. The cost value and quality of spare parts, repairs, and update materials.  
c. The availability and usefulness of training and training materials.  
d. The cost value and quality of training and training materials.  

Other comments:


3. Service Representative ---------------Scale -------------
Low/ Disagree [1 2 3 4 ] High/Agree
  ---------------Scale -------------
Low/ Disagree [1 2 3 4 ] High/Agree
  Importance   Satisfaction
  1  2 3 4 N/A   1  2 3 4 N/A
a. Reps. professionalism, product knowledge and attitude.  
b. Reps. knowledge of your industry.  
c. Follow-up on Service Call  
d. Finding a satisfactory resolution to your questions or concerns.  

Other comments:


4. Overall Satisfaction ---------------Scale -------------
Low/ Disagree [1 2 3 4 ] High/Agree
  ---------------Scale -------------
Low/ Disagree [1 2 3 4 ] High/Agree
  Importance   Satisfaction
  1  2 3 4 N/A   1  2 3 4 N/A
a. I recommend Full Spectrum Analytics, to others.  
b. I will do business with Full Spectrum Analytics, again.  
c. Your overall rating of the company.  

Other comments:


Please fill out all of the required fields before submitting your application.